We deeply care about you and your deployments and this is why we take support and maintenance very seriously and are proud to offer support contracts with SLAs.
Furthermore, by choosing one of our support contracts you help our QGIS sustainability initiative.
Marco Bernasocchi, CEO
Choose Your Plan
An OPENGIS.ch support contract guarantees you a team of geospatial experts at your fingertips.
Thanks to a state of the art support platform and dedicated SLAs you will always get your answers on time.
Furthermore, by choosing an OPENGIS.ch support contract you support our QGIS sustainability initiative and thus help QGIS to grow sustainably. For every support contract of 10 days or more, we donate additional days to the QGIS sustainability initiative. Instead of being forfeited, all unused hours at the end of the 12 months of each contract are also donated to the QGIS sustainability initiative.
What is covered?
- Current version of QGIS according to qgis.org
- Current Long Term Release (LTR) of QGIS according to qgis.org
- Current QField Version according to qfield.org
- Python programming language in the context of QGIS
- Other system components related to QGIS that are relevant to the successful operation of your geospatial infrastructure
Personal
2 Days support
2600 EUR*
Basic SLA included
No extended SLAs available
No QGIS Initiative days
5% discount form the second year
Startup
5 Days support
6000 EUR*
Basic SLA included
No extended SLAs available
No QGIS Initiative days
5% discount form the second year
Business
10 Days support
12000 EUR*
Basic SLA included
Extended SLAs available
0.5 QGIS Initiative days
5% discount form the second year
Enterprise
10+ Days support
On-request*
Basic SLA included
Extended SLAs available
1+ QGIS Initiative days
5% discount form the second year
Service level agreement
Additionally to each support contract, you can order a yearly service level agreement that best suits your business’ needs.
We always do our best to get back to you as soon as possible, but in very busy times answers might take a bit longer.
We understand that having a guaranteed maximum response time can be crucial for your business, that is why we offer you the possibility to upgrade your support contract with a higher SLA.
Basic
Best effort
included
Best effort
Within one week
Business
Three day
20% surcharge
Best effort
Within 3 days
Available for contracts of minimum 10 days
Enterprise
Next day
on-request
Best effort
Next working day
Available for contracts of minimum 10 days
* All prices excluding VAT